Frequently Asked Questions

  • What days are you open?

We are open from Wednesday through to Sunday, 10am until 4pm.

  • Is there parking available at The Orangery?

Yes! We have use of the Ketteringham Hall car park for our customers, please note there is a short walk from the car park to The Orangery.

  • Is there disabled access at The Orangery?

Due to the historic and unique nature of the building there is currently no wheelchair access to the tearoom, although we will endeavor to assist those with mobility issues wherever possible. There is an approximately 200 meter walk from the car park to the Tea Room. However if you need to be a bit closer, let us know when you book and we can unlock the gate to drop off closer to the tea room to shorten this walk.

  • Can I have a takeaway?

No, due to the demand we have for tables and table bookings, we can no longer offer a takeaway service. To ensure all our booked tables can have the best experience possible.

  • Do you sell vouchers?

Yes! Visit our shop page here to see and order our full range of vouchers. Available as physical or email vouchers.

  • Can I use my gift vouchers for Mothers Day?

No. Due to the overwhelming demand we have for our Mothers Day Afternoon Tea every year, we cannot accept gift vouchers for this weekend.

  • I’d like to host a celebration at The Orangery, what can you offer?

We are so pleased you would like to consider hosting a celebration at The Orangery. Visit our celebrations page here to find out what we can do.

  • What is on your current Afternoon tea menu?

Our Afternoon Tea changes throughout the year, in 2025 we offered 9 different menus across the year celebrating our suppliers, as well as offering our Mothers Day Afternoon Tea, Little Lifts charity Afternoon Tea and of course our Christmas Afternoon Tea. Visit our Afternoon Tea page here for the current menu, as well as what to expect for 2026.

  • Can you cater for my dietary requirement?

We will always to our best to accommodate for different dietary requirements. We offer gluten, dairy free and vegan options on our regular menu, however if there is something in particular you would like when you visit, please let us know beforehand and we will do our best to accommodate. Our Afternoon Teas are designed to be adaptable to ensure that no matter the dietary requirement, your Afternoon Tea will look and taste as close to the standard one as possible. Please ensure to let us know about your dietaries when you book.

  • Are dogs allowed at The Orangery?

Yes, dogs are welcome on our terrace in the spring and summer and in the heated marquee in autumn and winter. Dogs are required to be kept on a lead whilst on the grounds of Ketteringham Hall and at the Tea Room.

  • What is your booking cancellation policy?

Only booking amendments or cancellations which are given at least 2 working days/48hours before the intended booking date may be accepted. Bookings placed or cancelled on Saturdays, Sundays or Bank Holidays will be treated as having been received on the following working day. To cancel bookings, please call 01603 559224. Table deposits and large booking deposits are non-refundable in the case of cancellation within 48 hours of your scheduled booking, exceptional circumstances will be considered.

For Mothers Day, due to the significantly increased demand for bookings, a minimum of 1 weeks notice must be given for cancellation. Bookings cancelled within 1 week are non-refundable unless the table is able to be resold. Exceptional circumstance will be considered. Large bookings (10 or more) must also give no less than 1 weeks notice for cancellation, your booking deposit is non-refundable in this situation.

  • Can I move my booking instead of cancelling it?

Yes, absolutely. We understand that sometimes things happen that are outside of our control, we will always endeavor to move your booking to a later date, subject to table availability.